Delivery Information

Shipping Costs & Times

Some shipping methods offered are "traceable" and, therefore, can be constantly followed during the various stages of the shipment. This service, however, is not available for all orders. You will have the possibility to choose the shipping method of your order directly on the purchasing page.

Orders placed are normally delivered within 24/48 hours from the delivery of the package to the courier. Shipments within the EU may take over 7 working days. Shipping to non-EU countries can take over 2 weeks.

Orders that are shipped with tracking numbers tend to arrive more quickly. As soon as the package is delivered to the courier you will receive a Tracking number which will provide you with details on the delivery situation.

Disclaimer:

1. The main objective is to ensure that the order arrives at its destination as soon as possible. However, it is the customers and/or recipients who assume responsibility, at the time of purchase, for the products received and the delivery details provided (always check that they are correct).

2. We cannot accept any responsibility for any losses incurred by the customer or the recipient in terms of non-refundable transport costs and/or additional costs for delivery of the goods or for their replacement.

3. If you receive an incorrect or damaged item, please contact us by telephone or email within three days of receiving your order, preferably with a photograph of the package and its contents.

Please do not send products back without first contacting us and receiving an RMA number.

Refunds are possible by the shipping company if the shipment is insured. Departure shipping costs and import duty are non-refundable. The same applies to the costs incurred for the return and insurance of the item, unless otherwise agreed.